Return and exchange

Statutory right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier who has or has taken possession of goods.

To exercise your right of withdrawal, you must have Celine Victor customer service™, inform information about your decision to revoke this contract via email to support@celinevictor.com or directly in our live chat by means of a clear statement.

To maintain the cancellation period, it is sufficient for you to send the notification to the exercise of the right of cancellation before the cancellation period expires.

Danger:

Please note that we only withdraw and reimburse unused, complete and original packaged products and sets.

The invoice amount will - after examining the returned items - will be reimbursed for you via the payment route you use. After receipt of your products, the repayment takes place within 10 working days.

Damaged orders

For damaged articles, contact us at: Support@Celinevictor.com With your order number and a diamond mark in front of it in the subject. (e.g. Subject: # 1023).

Please also add photos of the damaged article to ensure quick processing.

Refused packages

A fee of EUR 35 for non -delivery is charged for non -accepted shipments. The fee for the non -delivery is drawn in by the means of payment created at the cash register and deducted from any refund or credit.

What happens when my package is lost or damaged?

Celine Victor™ is not liable for lost or damaged returns or packages. It is the responsibility of the customer to follow all instructions. If the package is sent back to you with a due postage, it is the responsibility of the customer. Celine Victor™ Do not reimburse any additional costs.